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Q: Where is Maison Khloe located, and what are your store hours?
We are located at 141 Main St West, North Bay, ON P1B 2T6 (across from Northland Furs). Our hours are Monday to Saturday, with extended hours on Thursday and Friday. Free 2-hour parking is available nearby, and we also offer local delivery for your convenience!

Q1: How do I return an item to Maison Khloe?
To request a return, contact us at hello@maisonkhloe.ca within 30 days of receiving your order. Items must be unworn, with tags, in original packaging, and accompanied by a receipt. Once approved, we’ll provide a return shipping label and instructions.

Q2: Are there any items that cannot be returned or refunded?
Yes, final sale items, gift cards, perishable goods, custom products, personal care items, hazardous materials, and flammable liquids are non-returnable. Please contact us if you have questions about a specific item.

Q: How does Maison Khloe collect my personal information?
We collect personal information in several ways, including when you provide it directly (such as when making a purchase or creating an account), automatically through your interactions with our Site (using cookies and similar technologies), and from third-party service providers that help us operate and improve our Services.

Q: Does Maison Khloe share my personal information with third parties?
Yes, we may share your information with trusted vendors and partners to fulfill orders, process payments, provide marketing, and improve our services. We do not sell sensitive personal information without your consent, and any information shared for marketing purposes is handled in compliance with applicable privacy laws.

Q1: What happens if I violate the Terms of Service?
If you breach any part of the Terms of Service—such as using our services for illegal activities or attempting to transmit malicious code—your access to our services may be immediately terminated without notice.

Q2: Can Maison Khloe change the Terms of Service after I agree to them?
Yes, Maison Khloe reserves the right to update or change the Terms of Service at any time. It’s your responsibility to review this page periodically, as continued use of the site means you accept any changes made.